Let's keep them rolling.For everyone who loves their VanMoof.
No motor support, a dead e-shifter, a battery that gives up, a broken wiring loom, no connection — or no sign of life at all. We repair what actually failed, instead of swapping whole parts.
- 5.0 on Google · 14 reviews
- No prepayment
- Final price before we start
- Free return shipping
Popular repairs
All repairs- No error code
No motor support repair
The motor gives no support, or the front wheel drags when you turn it backwards.
E-shifter repair
Error 44 — the gears won't shift, or the bike can't find the e-shifter.
Wiring loom repair
Error 45 — the motor and the system lose contact through a damaged wiring loom.
Main battery repair
The battery shuts down, gives no power or doesn't last — errors 4, 6, 17, 19, 20 and 21.
No connection, no sound or a skull
Error 23 — the bike won't connect to your phone, the sounds are gone, or the display shows a skull.
- No error code
Steering limiter fitting
Replaces the original bolt and limits how far the handlebars turn, so the cables inside the frame don't stretch and wear.
An error code on your display?
Look it up: what it means, what you can try yourself, and which repair fixes it.
Follow your repair, like a parcel
Every repair gets a link of its own. No account, no password: open it and you see exactly where your bike or part is, what it costs and what happens next.
- Your own link, in every email
- The price you accepted, in writing
- Pay from the page once it's repaired
Example of a status page
MF-1042- Request
- Received
- In progress
- Ready
Request received
We're reading what you described and will send you an estimated price and turnaround. It's an estimate based on your description, not the final price yet.
Click through the steps.
My story
Three years ago a VanMoof ad kept following me around. I wanted one, but not at that price — so I bought a broken one instead. It took me four months to get it riding.
Somewhere in those four months it stopped being a problem and became a hobby. I've been taking these bikes apart ever since, and I still like them as much as the day mine finally rolled.
Most people who end up hating their VanMoof got there the same way: a vague diagnosis, a whole module swapped, and a bill nobody explained. I'd rather tell you what your bike is actually doing, replace only what failed, and agree the price with you before I start. Once you understand how it works, you stop paying for repairs you never needed.
Nobody should give up on a good bike because of one repair bill.
What customers say on Google
Reliable address, fast and quality repairs. I had experience with cartridge and battery repairs. Till next time!
View on Google MapsCo van der lee★★★★★ · 3 months agoI bought a Refurbished X3 bike from him and I’m really happy with it. The bike is in very good condition, everything went smoothly, and he was friendly and reliable. I definitely recommend him!
View on Google MapsBianca Iosif★★★★★ · 5 months agobest in communication honesty and knowledge with very reasonable prices had fixed my smart cartridge after very complicated issues
View on Google Mapsgeorliza georliza★★★★★ · a week agoBest VanMoof 3 series repair service! Amazing expertise in e-bike electronics and software issues—he did an incredible job repairing my VanMoof X3. On top of that, he shows great patience and skill with overall bike mechanics, and his prices are extremely fair and reasonable. Professional, knowledgeable, and reliable. Wouldn't take my bike anywhere else!
View on Google MapsMarco Mazzarella★★★★★ · 3 weeks agoMijn VanMoof S3 had een kapotte accu en ik kon snel terecht. De reparatie was dezelfde dag nog klaar en er zijn meteen een paar kleine dingen extra aangepakt. Alles werkt weer perfect en de prijs was erg netjes. Heel tevreden en zeker een aanrader!
View on Google MapsMo Yajjou★★★★★ · 4 months ago
You see up to five reviews, picked and ordered by Google, unedited. We can't check whether every reviewer was a customer.
Google Maps
Frequently asked questions
Do I pay anything up front?
No. You get an estimate first, and pay the final price only once your bike or part is repaired.
Do I pay for the diagnosis?
Only if you decide not to go ahead. If we do the repair, the diagnosis comes off the final price.
Can I send just the part?
Yes. Most customers send the e-shifter, the battery or the cartridge by courier to our office in Eindhoven. We send it back for free.
What if the final price is higher than the estimate?
We only start once you've accepted the final price. If you don't, we don't repair it and you get it back.
Which VanMoof models do you repair?
The S3 and X3. Got an S2 or X2? Message us and we'll see if we can help.
How do I follow my repair?
Through the link in your emails. It shows where your repair is and what happens next.
Is there a warranty?
Yes. How long depends on the repair; you'll find it on each repair page.
Something wrong with your VanMoof?
Describe the problem and get an estimate by email.
Request a repair